Latifah : Morning
Lastriana : Morning Miss
Latifah : Could you give me the key from 101 that i booked last week?
Lastriana : May i know your name Miss?
Latifah : My name is Latifah. I booked for a single room last week
Lastriana : Okay wait a minute. Sorry Miss.. but we have no recorded of your booking
Latifah :Well I'm afraid I want to make a complaint about this. I booked the room by my self a week ago, and i have payment imvoice to prove it. May I speak to your Manager?
Lastriana : Ok. Of course
Lastriana : Sorry sir, there are costumer who want to meet you
Irfan : ya I will go there
Irfan : Ok Miss, can I help you?
Latifah : Ya, I want to complain.
Irfan : Yes please, what is your problem?
Latifah : I had booked a room here last week, but my order was not recorded, and I also had to paid lodging for one night. Here my payment.
Irfan : can I check it first? Wait a minute Miss. Sorry for the inconvenience.
Latifah : Its okay.
Irfan : Sorry Miss, it is true that you've booked a room here, but this was recorded booking for the date of 22nd, it means the day after tommorow, because today is 20th
Latifah : Ya? can I see? Oh I see. I apologize for my mistake. Well I will go back again the next day. Thank you.
Irfan : Its okay. Thank you for coming
Latifah : Okay. Urwell
Nama Kelompok.
1. Irfan Nur Muhajirin (25214445)
2. Lastriana (25214995)
3. Latifah Aini (25214997)
Kelas : 3EB09
